Course Description

Julian Goodes (TAP.Cert)

Hello. I have been working as a corporate trainer, executive coach & facilitator for more than 18 years. I have been fortunate to have worked with over 140 different multi-national companies across 12 diverse industry sectors. From food and beverage (Coca-Cola) to IT & Telecomms (Huawei) to Media (Walt Disney) to Banking (Morgan Stanley) My main focus area and passion is Communication skills. As a trainer, I love to see positive change, progress and results. For me training is all about how knowledge, tips + tools can be immediately applied back to the workplace. I am bi-lingual (English & Chinese) and average feedback from my workshops stands at over 90%. I currently reside in Shanghai, China with my wife and daughter.

Course curriculum

  • 1

    Program Introduction

    • Welcome to your Program

    • Introduction

    • Summary Quiz & Check-In
  • 2

    Question Handling -4 Step Framework

    • 4 Step Framework

    • Summary Quiz & Check-In
  • 3

    6 Strategies for Handling Difficult Questions

    • Strategies 1-3

    • Strategies 4-6

    • Summary Quiz & Check-In
  • 4

    Handling Objections

    • Handling Objections

    • Summary Quiz & Check-In
  • 5

    Moving Your Audience to a New Way of Thinking

    • Feel, Felt + Found

    • Summary Quiz & Check-In
  • 6

    Program Summary + Bonus Tips

    • Summary + 3 Final Tips
  • 7

    Feedback Survey

    • Feedback Survey

Reviews